Claim Reporting Guidelines

How to Report a Claim

Reporting Your Loss:

  • Claims may be reported 24 hours a day, 7 days a week
  • The producer or the policyholder may report a loss
  • Losses should be reported as soon as possible
  • ICAT claims are managed by Boulder Claims, a wholly owned subsidiary of ICAT

Complete the online form below
Call: 1-866-789-4228
Fax Number: 1-866-325-2142
Email Address:

Please Include the Following Information with the Report of a Loss

  • Policy number
  • Name of the person insured on the policy
  • All phone numbers for the insured and/or their designated representatives
  • The date, time and location of the loss or damage
  • Description of the loss and damage (If multiple buildings are insured under one policy, specify which building is damaged and the specific address listed on the policy)
  • Location where damaged property can be inspected, if it has been moved from the insured location
  • A contact name and phone number for the person reporting the claim

In the Event of Loss

After a claim has been received, a claims representative will call to speak with you about the loss and arrange an inspection of the damaged property. This list is intended to help you with the claims process.

  • Look for potential safety risks. If the building is unstable, do not enter.
  • Report downed power lines or gas leaks to authorities as soon as possible.
  • Make emergency repairs to your building to mitigate your damages when safe.
  • Protect all personal property from further damage.
  • Do not discard any item without first speaking with a claims representative.
  • Take photos of damage.
  • Keep an accurate record of any repair expenditures.
  • Be prepared to provide copies of all documents (inventories, receipts, invoices, etc.) to the claims representative.

Download our Understanding the Claims Process brochure to learn more about the claims process.

Please contact Boulder Claims at 1-800-754-6919 with any concerns or questions.


Report a Claim by Completing the Form Below

* indicates a required field

Loss details for the Claim

Contact Information for person reporting the Claim

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