Skip to main content

Self-Service Inspection for Homeowners

ICAT is pleased to announce Self-Service inspections for homeowners policies. This will allow insureds to complete their inspections without an inspector coming to their home.

What to Expect from your Residential Inspection

ICAT is excited to introduce Self-Service Inspections for homeowner policies. This new feature allows insureds to complete their inspections through a web link, eliminating the need for an inspector to visit their home—no appointment is necessary—saving them time.

Self-Service Inspection Details: 

  • Convenient Access: Insureds will receive email/text links to our self-service inspection platform, eSurvey. 
  • No App Needed: There's no need to download any apps—everything can be done through the weblink. 
  • Opt-Out Option: Insureds can opt-out and have a traditional inspection instead. An opt-out button is conveniently located at the bottom of every eSurvey page. Once the insured opts out, a traditional inspection will automatically be ordered. 
  • Automatic Ordering: If insureds do not respond within 10 days, a traditional inspection will be automatically ordered on the 11th day. 
  • Guided Process: The weblink will walk the insured through the process step-by-step. 

man using mobile phone on couch

Frequently Asked Questions

Please tell your client to be on the lookout for the text/email link and explain the self-service process. Feel free to download and share this guide with them: Self-Service Inspection  for Homeowners, for more information on the process. 

Please verify that the correct email or mobile phone number is listed as the inspection contact on the policy. The web link will be sent to this contact. If the link is sent to the wrong person, it can be easily forwarded to the correct individual for the inspection.

Self-service inspections are designed to save your clients’ time. Insureds can complete the inspection on their own time without a scheduled appointment with an inspector.  

Inspection fees will not change. Self-service inspections are an efficient way for homeowners to collect their property data, but an inspection professional will thoroughly examine the property through the submitted photos and survey questions.

No, the eSurvey text/email links will automatically be sent to the insureds.  

Insureds can open the emailed/text weblink and click the opt-out button. A traditional inspection will be ordered when they opt out. 

If your client does not respond within 10 days, a traditional inspection will automatically be ordered on the 11th day.  

To complete the process, clients will need a mobile device, either a smartphone or tablet, to take photos and have internet connection (Wi-Fi or cellular). 

No apps need to be downloaded. The inspection is done through the weblink.  

Insureds will need to answer a few questions about their home and take photos of their home's exterior and interior aspects. For more guidance on what is involved in a self-service inspection, please download and share: Self-Service Inspection Guide for Homeowners. 

Not at this time. Self-service inspections will only be offered for our coastal homeowners policies.

Self-Service Inspection Brochure

Download our guide to help answer your clients' questions about Self-Service Inspections.

ICAT Self-Service Inspection Homeowners Guide